Standard Return/Exchange Policy

We deeply believe you will be thrilled with the products you received from WishQue. That’s because we go out of our way to ensure that they’re just what you need. However, that sometimes it may not be what you expected. In that unlikely event of damaged product please do call us +94 71 212 8888 immediately or drop us an email to info@wishque.com as claims for damaged or missing items must be reported within 24 hours of delivering the products.

We will pick up the damaged items and re-deliver the corrective items soon as its been reported or offer you a refund for the faulty or damaged items.

Your money is refunded depends on how you made the original payment. If you paid with a credit/debit card, the money is refunded to your credit/debit card. If you paid as a bank transfer, the money is refunded to your bank account .If you paid using PayPal account, the amount is refunded to your PayPal account. The refund-processing time will depend on the bank’s processing time, but most refunds take 3-5 working days.

For any undamaged product, simply return it with its original packaging along with the original receipt within 7 days of the date you receive the product, and we’ll exchange it for you. Please do not fill out the manufacturer's warranty cards or remove any barcodes, original packaging to claim a rebate until you are sure you want to keep your merchandise. We cannot accept Merchandise for return with completed warranty cards or damage to the manufacturer's package.

We are unable to offer a refund or exchange on following items; perishable goods such as food, watches, Global Shop products, flowers, cakes, chocolates, personalized good or goods made to a customer's specifications, goods which, by reason of their nature, are liable to deteriorate or expire rapidly, also toiletries, perfumery, cosmetics, jewelries, earrings and accessories, drinks, intimate or sanitary goods, books and magazines, gift Vouchers, downloadable software products and Some health and personal care items.

If you wish to change or cancel an order, contact our customer service agent +94 71 212 8888 any time between 7am and 7pm, 7 days a week or email us at info@wishque.com.

Refunds will not be issued for requests made after 7 days of order placement or if your order is in the processing stage or if your order already been delivered or already been purchased from the vendor, then you will need to follow our returns procedure. Most of orders usually start to process 48hrs prior to delivery date and Jewelries, fresh flowers, grocery hampers will have 72hrs of processing time prior to delivery. We reserve the right to refuse the refund in such event.

We warrant the Product to you against defects in hardware for the warranty period from the date of your original retail purchase by us. If the Product proves defective during the warranty period, and you follow the instructions that we will provide to you for returning the Product, we will, at our option, take the following actions:

(i) the gift recipient / the gift giver should return the product to the office,
(ii) we will repair the Product sending it over to the authorized service center,
(iii) the gift recipient / the gift giver should collect it from the office.You may send the faulty item to the manufacturer or their service agent for it to be assessed directly for bulky/large electronic items and watches if required and our customer care agents will guide you on such occurrence.

There is no assurance, representation or warranty that any replacement Product will be identical to or will offer the same functionalities as the Product returned to us. Technological advances and Product availability may result in your receiving a replacement will be dependent on the stocks availability at the given period of time. In all cases, Product comparability will be determined by us at our sole discretion. This limited warranty applies only when you’re able to return the product to us within the specific period of time. Also once the service is done, we won't bear the responsibility or the charges of delivering it back to the gift recipient. This limited warranty applies only to Products that are not subject to accident, misuse, neglect, fire or other external causes, unauthorized use, alterations or repair, or commercial use. This limited warranty is not transferable to any subsequent purchaser or recipient of the Product.